Refund Policy

Introduction

At 3D Modeling Academy, we are committed to ensuring your satisfaction with our courses and services. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent.

By purchasing courses or services from 3D Modeling Academy, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

Refund Eligibility

Standard Courses

For our standard online courses, we offer a satisfaction guarantee with the following conditions:

• 14-Day Money-Back Guarantee: If you are not satisfied with your course purchase, you may request a full refund within 14 days of your purchase date.
• Course Progress Limitation: To be eligible for a refund, you must not have completed more than 25% of the course content (measured by lessons viewed).
• First-Time Purchases: This refund policy applies to first-time purchases of a specific course. Repurchases of the same course are not eligible for refunds.

Premium and Specialized Courses

For our premium, mentor-led, or specialized courses:

• 7-Day Money-Back Guarantee: Due to the limited availability and personalized nature of these courses, refunds must be requested within 7 days of purchase.
• Course Progress Limitation: You must not have completed more than 15% of the course content or participated in more than one mentor session.
• Documented Reason: We may require a brief explanation of why the course did not meet your expectations.

Subscription Plans

For subscription-based access to our course library:

• Pro-rated Refunds: We offer pro-rated refunds for the unused portion of your current billing period if requested within the first 7 days of a new subscription or renewal.
• No Refunds for Past Billing Periods: We do not offer refunds for completed billing periods.
• Cancellation: You may cancel your subscription at any time to prevent future charges, but this will not generate a refund for the current billing period unless requested within the first 7 days.

Conditions for Refund

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within the specified timeframe for the product type.
• You must have purchased the course directly from 3D Modeling Academy (not through a third-party platform).
• You must not have violated our Terms and Conditions.
• For technical issues, you must have made reasonable efforts to resolve the problem with our support team before requesting a refund.
• You must not have previously received a refund for the same course.

Non-Refundable Items

The following purchases are generally non-refundable:

• Downloadable Resources: Digital assets, templates, and downloadable resources that can be accessed immediately after purchase.
• One-on-One Mentoring Sessions: Individual mentoring sessions that have already taken place.
• Custom Course Packages: Courses or packages that were custom-designed for your specific needs.
• Promotional Bundles: Courses purchased as part of a heavily discounted promotional bundle (unless otherwise specified in the promotion terms).
• Course Add-ons: Additional services or materials purchased to enhance an existing course.

Special Circumstances

Technical Issues

If you experience persistent technical issues that prevent you from accessing or completing a course:

• You must report the issue to our support team within 7 days of discovering the problem.
• Our team will work with you to resolve the issue.
• If we cannot resolve the technical issue within a reasonable timeframe, you may be eligible for a full refund regardless of the standard refund timeframe.

Course Discontinuation

If a course you've purchased is discontinued before you've had a reasonable opportunity to complete it:

• We will provide at least 30 days' notice before removing access.
• You may be eligible for a partial refund based on the portion of the course you haven't completed.
• Alternatively, we may offer a credit toward another course of equal or lesser value.

Medical or Personal Emergencies

In cases of documented medical emergencies or exceptional personal circumstances that prevent you from completing a course within the access period:

• We may extend your access period at no additional cost.
• In severe cases, we may consider refund requests outside the standard refund window.
• Documentation may be required to verify the circumstances.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@3dmodelingacademy.com with the subject line "Refund Request - [Your Name]"
2. Include the following information in your email:
   • Your full name
   • Email address used for purchase
   • Course or product name
   • Date of purchase
   • Order/transaction ID (if available)
   • Reason for requesting a refund
3. Alternatively, you can submit a refund request through your account dashboard on our website.

Processing Time

Once we receive your refund request:

• We will acknowledge receipt of your request within 2 business days.
• We will process eligible refund requests within 5-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.

Refund Method

Refunds will be processed using the original payment method:

• Credit/Debit Card Payments: Refunded to the same card used for purchase.
• PayPal Payments: Refunded to your PayPal account.
• Bank Transfers: Refunded to the originating bank account.

Please note that:

• We cannot issue refunds to a different payment method than the one used for the original purchase.
• Currency exchange rates may affect the exact amount refunded if your original payment was made in a currency different from our primary currency.
• Any transaction fees charged by payment processors or banks during the original purchase are typically non-refundable.

Exceptions and Limitations

While we strive to be flexible and accommodating, there are certain limitations to our refund policy:

• Promotional or heavily discounted courses may have modified or limited refund terms, which will be specified at the time of purchase.
• Enterprise or group purchases have separate refund terms outlined in the enterprise agreement.
• We reserve the right to refuse refund requests that we determine are fraudulent, abusive, or made in bad faith.
• Repeated refund requests from the same customer may be subject to additional scrutiny.
• We may modify this refund policy at any time, with changes applying to purchases made after the modification date.

Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:

3D Modeling Academy
Studio 55b Mitchell Spurs
Lake Lisa BT49 0NJ
Email: refunds@3dmodelingacademy.com or info@3dmodelingacademy.com
Phone: +447643083218

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT).